Last Updated: July 2019
Disclaimer: We are not Liberty Mutual Insurance Company. This is nothing more than an unbiased Liberty Mutual Car Insurance Review.
Our Liberty Mutual Insurance review is roughly a 7-min read.
This Liberty Mutual car insurance review is going to go into depth on several topics including coverages, rates and even discounts.
Feel free to use the links directly below to skip to any specific section of this review:
- Our Liberty Mutual Car Insurance Review
- Liberty Mutual Auto Insurance History
- Liberty Mutual Financial Strength
- Liberty Mutual Complaints and BBB Rating
- Liberty Mutual Auto Insurance Coverage Options
- Other Coverages Available with Liberty Mutual
- What Makes Liberty Mutual Car Insurance Unique
- Liberty Mutual Technology and Mobile App
- Rideshare Coverage with Liberty Mutual
- Discounts Available with Liberty Mutual
- Cost of Liberty Mutual Car Insurance
- Who Should Consider Liberty Mutual Car Insurance?
- Pros of Working with Liberty Mutual
- Cons of Working with Liberty Mutual
- Final Thoughts on Liberty Mutual Car Insurance
For those of you wanting a brief summary of our in-depth review, here you go:
Liberty Mutual has one of the best and most user-friendly online platforms for comparing rates and purchasing car insurance.
Additionally, Liberty Mutual is ranked 7th out of 24 major car insurance providers for overall customer satisfaction.
Liberty Mutual offers a wide range of discounts, low rates for coverage and is currently ranked as an industry leader when it comes to top-ranked auto insurance.
On the flip side, Liberty Mutual has been outperformed and is known not to have the best claims-paying process, and you may be in a better situation pursuing coverage with another major car insurance provider.
Especially if fast claims-paying an excellent claims customer service is imperative for you to have when selecting your auto insurance provider.
Liberty Mutual does, however, offer some unique coverage options and discounts that other major providers don’t currently offer.
On the flip side, Liberty Mutual is not a wise choice for Rideshare drivers.
Liberty Mutual does not currently offer any rideshare car insurance but is willing not to cancel your auto policy due to performing ridesharing services.
That’s a quick snapshot of Liberty Mutual Insurance Company.
If, however, you need further details and want to learn about coverage options, potential rates for coverage, and other information about Liberty Mutual, we recommend sticking around and reading our full review.
Here are the details.
Our Liberty Mutual Car Insurance Review
Finding the best car insurance is never quite as easy as reading one review and calling it a day.
Car insurance premiums are determined based on your specific situation such as credit ratings, driving history, and what kind of car you are attempting to insure.
This is what makes shopping the market to find the top car insurance company imperative for you and your pocketbook.
Throughout your search for coverage options, you have likely run into Liberty Mutual Car Insurance Company.
This doesn’t surprise us in the slightest.
Liberty Mutual Insurance Company is one of the most known and trusted car insurance companies in the industry.
Not only that but the catchy and humorous commercials have likely caught your eye once or twice during primetime T.V.
This article should do nothing but aid you in your search for the best possible car insurance coverage you can purchase.
We will focus on several aspects of Liberty Mutual Car Insurance and attempt to give you all the information you need to know to make an informed decision.
Liberty Mutual Insurance Company offers more than just car insurance.
Liberty Mutual is currently the 3rd largest property and casualty insurance company in the United States and offers several lines of insurance such as auto insurance, homeowners’ insurance, and even renters’ insurance.
Additionally, Liberty Mutual offers the following coverage options and products:
- Workers Compensations Insurance
- Commercial Property Insurance
- General Liability
- Group Disability
- Fire Insurance
- Global Specialty Insurance
Liberty Mutual Insurance Company was initially founded in 1912 and currently employs more than 50,000 individuals in over 900 different locations around the globe.
Currently, Liberty Mutual Insurance Company is structured as a mutual holding company, which means that active policyholders are considered shareholders of the company.
Whatever the case may be and whichever insurance coverage you are seeking, Liberty Mutual can likely cover you.
Liberty Mutual Auto Insurance History and Background
Like stated previously, Liberty Mutual has been around for quite some time.
107 years is not a small accomplishment by any means, and Liberty Mutual continues to grow and assert dominance in the auto and homeowner’s insurance industry.
Liberty Mutual is currently run by CEO David H Long who took over for Edmund F Kelly back in 2011.
Originally, Liberty Mutual began as the Massachusetts Employees Insurance Association (MEIA).
The first branch was opened in 1914 followed shortly after by the first auto-insurance policy sale for the company.
It wasn’t until 1917 that the company officially changed its name to Liberty Mutual Insurance company and began aggressively offering full coverage auto insurance.
It wasn’t for nearly another 40 years that Liberty Mutual began offering life insurance, and in 2002, Liberty Mutual converted into its current structure of a mutual insurance company.
In the early 2000s is when Liberty Mutual began showing its muscle in the industry becoming one of the top ten largest insurance providers in the world.
Liberty Mutual also purchased Safeco Corporation in 2008 for roughly 6 billion dollars.
In 2006, Liberty Mutual started becoming a popular presence on primetime tv displaying advertisements and using the popular slogans such as “doing good things for strangers” and “Liberty Stands by You.”
As impressive as Liberty Mutual may look on paper, it’s always important to look at the financial strength numbers of any major car insurance company.
Here are those details.
Liberty Mutual Financial Strength Ratings
Liberty Mutual has no concerns when it comes to financial outlook and financial strength.
Currently, Liberty Mutual has been rated and given the following financial strength numbers by the major 4 rating agencies.
- A.M. Best- A (Excellent)
- Moody’s A2 (Good)
- Standard and Poor’s –A (Strong)
- J.D. Power and Associates- 841/1000
According to the 2019 reports, Liberty Mutual reported a net income of 249 million dollars and experienced a growth of 6.3% for insurance premiums put into force.
Liberty Mutual operated on a net income of 2.2 billion and experienced a global growth rate of 13.1 %.
On a 3-month report, Liberty Mutual reported over 9 billion in premiums written for the end of 2018, making them on pace to write over 36 billion dollars in total premium in a 12-month span.
Impressive, to say the least.
Liberty Mutual Car Insurance Complaints and BBB Rating
Liberty Mutual didn’t waste any time getting accredited with the BBB.
According to the BBB, Liberty Mutual has been accredited since 1931 and currently supports an A- rating which is nothing to be concerned about.
Of course, an A+ rating from the BBB is your top score possible but an A- still demonstrates that Liberty Mutual places the consumer first and handles complaints in a timely fashion.
According to the BBB, Liberty Mutual has resolved and closed a total of 1128 complaints in the past 36 months.
We took a brief look at some of the typical complaint’s individuals had to say about Liberty Mutual.
Here is what seemed to be the most prevalent complaints filed against Liberty Mutual Insurance Company:
- Slow Claims Paying Service
- Slow Workers Compensation Claims Paying
- Auto- Deduct and Billing Issues
These are not necessarily areas of an auto insurance company that tend to get raving reviews.
Overall, from our perspective, we wouldn’t necessarily give these factors too much weight when ultimately deciding if Liberty Mutual is the company for you and your car insurance coverage.
Other factors such as coverage options, discounts, and unique perks are more advantageous to the consumer and what we plan to touch on next.
Liberty Mutual Auto Insurance Coverage Options
Liberty Mutual auto insurance has a common lineup for car insurance coverages that they offer consumers.
Liberty Mutual does also offer other specialty insurance coverages, but for now, let’s focus on the basics.
Liberty Mutual offers the following common auto insurance coverages:
Collision Coverage- Here is an overview of how collision auto insurance coverage works.
Roadside Assistance Coverage
Comprehensive Coverage- Here is an overview of how comprehensive auto insurance works.
In addition to these basic coverage options, you also have other unique coverages offered by Liberty Mutual.
Here’s a look at them.
Other Coverage Options with Liberty Mutual
Accident Forgiveness- Liberty Mutual is another car insurance provider that offers Accident Forgiveness.
This is much like the coverage offered by companies such as Farmers Insurance Company and Allstate Insurance Company.
With accident forgiveness, you can have one at-fault accident without having to worry about your premiums increasing or becoming unaffordable.
Gap Coverage- With Liberty Mutual, instead of only receiving the current depreciated value for your vehicle, you can elect to purchase GAP auto insurance coverage.
This is going to allow you to collect the full original value for your vehicle, which can leave you with much more purchasing power for a new vehicle if tragedy did happen to strike.
Rental Car Coverage- Liberty Mutual will cover you if you have an accident that requires your primary vehicle to sit in a shop undergoing repairs.
Additionally, as part of the necessary comprehensive and collision coverage, Liberty Mutual offers, your coverage may extend into covering your rental car fees depending on the circumstances and the exact coverage you elect to purchase.
New Car Replacement- This coverage with Liberty Mutual can apply if your vehicle is totaled within the first year of ownership or in the first 15,000 miles.
This is somewhat like GAP coverage and will cover the total replacement cost.
Not the depreciated value.
Better Car Replacement- This coverage option with Liberty Mutual is unique, and we think it makes them stand out from the rest.
Liberty Mutual will allow you to upgrade your vehicle if you have this coverage active using the same rules as the “New Car Replacement” except it allows you to purchase a vehicle 1 year new newer than the previous totaled vehicle.
Deductible Fund- This is another unique benefit of working with Liberty Mutual.
This allows you to create a fund in which you and Liberty Mutual contribute towards a joint fund to lower your collision deductible.
The best part is that if you contribute 30.00 towards this coverage, Liberty Mutual will contribute another 70.00 per year.
Teacher Auto Insurance (Based on State Availability)- This allows a teacher to be extra protected for items such as vandalism, personal property protection, and collision coverage if any damage occurs on school property or while driving the vehicle for work purposes.
What Sets Liberty Mutual Apart from The Others?
Liberty Mutual Insurance company stands out from the rest in a few ways.
Additionally, when looking at how J.D. Power rated Liberty Mutual Insurance Company in specific categories, it’s clear that Liberty Mutual is one of the best car insurance companies to work with for an overall easy platform and great online experience for comparing rates and securing your auto insurance.
More Advanced Technology and Mobile App with Liberty Mutual Car Insurance
Liberty Mutual also has a robust mobile app that allows you to do just about anything.
This can include tracking the status of your claim, paying your premiums, and viewing your policy documents.
Additionally, the Liberty Mutual mobile app can even allow you to capture images of damages to your vehicle and request roadside assistance.
Liberty Mutual also stands out for the mere fact that they have integrated with Amazon Alexa to allow you to obtain quotes for your home and auto insurance using only your Alexa device.
A cool benefit and a testimony that Liberty Mutual is focused on making the consumers lives easy moving into the digital future.
Rideshare Coverage with Liberty Mutual Car Insurance
This is considered one of the weaknesses of Liberty Mutual Insurance Company currently.
Currently, Liberty Mutual does not offer rideshare coverage for Uber and Lyft drivers.
However, they do somewhat make up for this downfall by specifically stating that they will not cancel an individual’s car insurance policy due to being or acting as a rideshare driver.
In a nutshell, Liberty Mutual is placing all the burden on Uber and Lyft to cover the driver while the mobile rideshare app is on and active.
Compared to the competitors, this is undoubtedly something that Liberty Mutual needs to add to their perks and features soon.
Discounts Available with Liberty Mutual
Liberty Mutual currently offers a decent basket of discounts that consumers can take advantage to effectively lower their car insurance premiums.
Here’s a look at the discounts Liberty Mutual currently offers:
Multi-Policy Discount- This discount can be applied if you have more than 1 line of insurance with Liberty Mutual or multiple vehicles on the same policy.
Exclusive Group Savings- This discount is available if you are an employee of any of 14,000 plus companies that partners with Liberty Mutual to provide consumers savings on car insurance.
Preferred Payment Discount- Available when you pay your premiums in full or full semi-annual mode.
Vehicle Safety Features Discount- Available for vehicles with anti-theft devices, anti-lock brakes, lane departure warnings, and adaptive cruise control.
New Liberty Customer Discount- Available for individuals who switch to Liberty Mutual car insurance during the first year of their new policies.
Hybrid Vehicle Discount- Available to individuals with hybrid vehicles.
Teen Driver Discount- Available to teen drivers who remain accident and ticket free.
Good Student Discount- Available for individuals still in school full time with a B average or better.
New Graduate Discount- Available to new high school and college graduates
Newly Married Discount- Discount available for newly married couples.
New Move Discount- Available for individuals who have just changed addresses who carry Liberty Mutual to their new home.
Newly Retired Discount- Available in select states for individuals after retirement.
Cost of Liberty Mutual Auto Insurance
Overall, Liberty Mutual is not going to the cheapest option that you can choose for coverage.
When comparing Liberty Mutual to Geico and other top providers, Liberty Mutual does come in with more expensive for annual premiums.
Especially for high-risk drivers with an at-fault accident or poor credit.
If you are an individual that falls into this group, we highly recommend considering other companies and comparing rates with other top providers to ensure you are finding the best and cheapest rates in your area.
Who Should Consider Liberty Mutual Auto Insurance?
Individuals who are seeking a streamlined and very user-friendly experience while purchasing auto insurance or even when filing claims should consider Liberty Mutual for coverage.
Additionally, Liberty Mutual is one of the biggest brands in the car insurance industry and boast excellent financial strength ratings and solid numbers from J.D. Power and Associates.
Lastly, after using our in-depth review of Liberty Mutual, if you are someone who can benefit from the many discounts that Liberty Mutual currently offers, you may be in great shape to consider them for coverage.
Pros of Choosing Liberty Mutual Car Insurance
Every car insurance company in the marketplace will present you with unique strengths and weaknesses.
Liberty Mutual is no different in this fashion.
Here’s a look at the pros of working with Liberty Mutual for your car insurance coverage:
- Top-Notch Online and Mobile App Platform (Second to Only Progressive Insurance Company)
- Unique and Strong Offering for Discounts Available
- Better Car Replacement Coverage Available
Cons of Choosing Liberty Mutual Auto Insurance
Unfortunately, anytime you have some strengths to flaunt about a car insurance company, you are surely going to have areas where other car insurance companies will likely win the battle.
Here are the cons of choosing Liberty Mutual for your car insurance coverage:
- More Pricey than Other Options in The Marketplace
- Limited Rideshare Availability
- Not Known for The Best Claims Processing
Final Thoughts on Liberty Mutual Car Insurance Company
It’s no question that Liberty Mutual car insurance is one of the best car insurance companies you can choose to purchase car insurance with.
We wouldn’t want to steer you away from them either.
However, it’s imperative that you consider companies from every angle and custom tailor your coverage to fit your unique needs, backgrounds, and circumstances.
Liberty Mutual may not be the cheapest option on the market and even has limited availability for rideshare drivers, but they certainly have other unique discounts, coverages, and strengths to consider.
Best of luck in your search for the best and most affordable car insurance.