Last Updated: September 2019
Disclaimer: We Are Not GoAuto Insurance Company. This GoAuto Car Insurance Review is specifically intended to help you determine if GoAuto is a top contender for the best auto insurance in the U.S.
This GoAuto Review will be roughly a 5-minute read start to finish.
Throughout our full review, we will cover essential topics such as the financial strength of GoAuto, discounts offered and the coverages you can select with the company.
Furthermore, we know many readers prefer to scroll quick or find specific information about the company.
To accommodate, we have provided easy to navigate links you can click directly below to skip to any specific section of this post that you prefer to read more or learn more about.
Here’s what we intend to cover in this review (Feel Free to Use the Links to Skip Ahead)
- Our GoAuto Car Insurance Review
- GoAuto Financial Strength Ratings
- GoAuto BBB Ratings and Complaints
- Car Insurance Coverage Offered by GoAuto
- Other Coverages Available with GoAuto
- What Makes GoAuto Unique?
- Discounts Available with GoAuto
- Who Should Consider GoAuto Car Insurance?
- Rideshare Availability
- Pros of Choosing GoAuto
- Cons of Choosing GoAuto
- Final Thoughts
If you didn’t need any specific details about the company, we have also created a 30-sec overview of GoAuto that you can read directly below.
Here’s that quick snapshot for you.
GoAuto is a newer auto-insurance provider offering coverage in limited states in the Southern U.S. such as Louisiana.
GoAuto is known to accept higher risk drivers but offers minimal coverage options and has an above-average number of complaints filed against them.
Additionally, GoAuto has no documented financial strength rating.
If you are genuinely looking for the best car insurance coverage, we certainly think running a rate with GoAuto is feasible, but we highly encourage to consider several companies and run quotes with several providers.
This ultimately will give you the best chance to obtain the coverage and pricing you are looking for.
Now that we have that out of the way, if you do have time to kick back, relax, and read our full GoAuto car insurance review, we recommend you do so directly below.
Here is what you need to know about the company.
Our GoAuto Car Insurance Review
GoAuto insurance is one of the newer car insurance companies on the market and runs a bit of a different model and approach than many competitors or other popular car insurance companies.
The first thing that’s unique and different is the fact that GoAuto does not use commissioned insurance agents to sell car insurance to consumers.
Instead, GoAuto sells insurance products direct to the consumer in hopes that they can shave cost and offer cheaper car insurance to help keep pace with the competition.
However, it doesn’t always work like that (we will touch on this later).
Purchases for car insurance with GoAuto must be completed over the phone or online where a licensed agent will walk you through different car insurance coverage options available to you in your area.
GoAuto also doesn’t push other add on coverage to help eliminate costly additional coverage and to help reduce the claims made by policyholders against their policies.
GoAuto Financial Strength Ratings
One of the more alarming items on the list to discuss GoAuto Insurance Company is their current financial strength ratings.
Financial strength ratings are often a useful metric to investigate to determine how financially stable a car insurance provider may be and how likely they are to pay out claims.
While we can’t necessarily anything bad about GoAuto’s financial strength, we can’t say much of anything at all.
They don’t have a rating to look at yet.
As of 2019, according to A.M. Best, GoAuto has not yet been evaluated to determine which rating they should be provided.
While this may be no cause of concern at all, it’s certainly something I’d have in the back of mind working with any company I need to trust to pay a claim in a time of tragedy.
GoAuto BBB Ratings and Complaints
This is another area of slight concern for GoAuto Insurance Company.
Sometimes BBB Ratings can be confusing.
Although GoAuto technically is being provided an A+ rating (highest rating possible) from the BBB, doesn’t mean they don’t have some issues with complaints.
In fact, GoAuto receives quite a fair amount of complaints compared to other car insurance companies relative in size.
The BBB is currently only showing GoAuto as a 1 out of 5 stars when it comes to customer satisfaction and shows that they have an overly high complaint ratio of 1.89.
Most of the complaints about GoAuto stem from billing issues or customers being upset about a policy lapsing even though they paid for coverage.
While it’s certainly nice to see that it’s not all claims related complaints, it’s still a glaring issue and disturbing fact about the company that should be considered before making any final decisions.
J.D. Power and Associates has also not released any public ratings or customer satisfaction ranking as of 2019 for GoAuto.
Regardless of the blemishes making it seem that GoAuto may not be the best car insurance provider near you, let’s still take a quick dive into the coverages offered.
Car Insurance Coverage Offered by GoAuto
GoAuto is relatively similar when it comes to the car insurance coverages offered to consumers.
At the same time, for accurate pricing for these coverages, you would need to call or go online the GoAuto website and select the coverages you desire.
Here’s a look at them.
Comprehensive Coverage– Comprehensive coverage takes care of any damages that occur outside of an actual accident taking place, such as weather-related damage or vandalism.
Collision Coverage– Collision coverage is your primary coverage designed to cover cost suffered during/ after an automobile accident has taken place.
Property Damage Coverage- Property damage coverage will put money back in your pocket for damages that occur to other property from the result of an accident such as hitting a home, utility pole or driving through a fence.
Bodily Injury Coverage- covers injuries sustained in an automobile accident.
Collector Car Insurance- This cover antique and collector car that is rarely pulled out of the garage and pose little risk to being involved in an automobile accident.
Other Coverages Available with GoAuto
Sadly, the coverages discussed above are all you are going to be offered with GoAuto car insurance.
They don’t have a massive lineup of add-ons and don’t offer any other common coverages such as roadside assistance.
They claim that the primary reason behind this is to allow them to offer one of the cheapest options for consumers on their car insurance.
However, most individuals would still prefer to add on coverages when they desire even if it comes at an additional premium.
Sometimes, going too cheap or baseline will cost you more in the end and going down a path such as purchasing car insurance with GoAuto may ultimately only yield what you pay for.
Not much and limited protection with limited options.
What Makes GoAuto Unique?
When we discuss a car insurance company being unique, we are typically flashing the bright points that make them stand out as a good choice for coverage.
In this situation, when reviewing GoAuto car insurance, it’s nearly the opposite.
The only factors that make them unique are the ability to purchase bone-stock car insurance at low rates.
The most significant difference is that that with the powerhouse auto insurance brands, you typically don’t have to give up such a substantial amount of protection to get lower auto insurance rates.
In our opinion, this unique factor about GoAuto is to consider more of a weakness than a strength.
If they expanded coverage slightly and offered a few more options, we would likely begin to jump on the bandwagon due to the low pricing they can contribute to consumers.
Discounts Available with GoAuto
With GoAuto, the discounts are limited, but they do still have a few to offer.
Here’s an overview for you:
Long Term Policy Discounts- This discount can be applied if you elect to write your policy for longer durations of time.
Multi-Vehicle Discount- Applied if you have 2 or more vehicle insured with GoAuto.
Safe Driver Discounts- Applied for remaining accident-free.
Membership Discount- Applied to current and active AAA and AARP Members. Up to 10% discount.
Who Should Consider GoAuto Car Insurance?
In our opinion, the only individuals who should consider GoAuto car insurance are individuals who want the absolute lowest rate but at a substantial cost.
If you are looking for cheaper car insurance only but still enjoy the perks and additional coverage options, check out other car insurance companies such as the following:
- Erie Auto Insurance
- The Hartford
- Progressive Auto Insurance
- Nationwide Auto Insurance
- Metromile Car Insurance
It’s not that we have a problem with the pricing with GoAuto, we just believe it comes at too much of a cost compared to other options on the market.
It’s part of the reason we always recommend comparing rates with over a half dozen car insurance companies before ultimately pulling the trigger and choosing your next car insurance provider.
Currently, no rideshare coverage is available with GoAuto.
For Uber and Lyft drivers in the select states that GoAuto is offered, you will want to look elsewhere for rideshare auto coverage.
Pros of Choosing GoAuto
When reviewing car insurance providers, we like to layout the unique pros and cons for the consumers.
Here’s what we believe in betting the biggest strengths of GoAuto.
- Potentially Cheaper Rates Than the Competition
- Easy and Basic Coverage Options
- May Insure Higher Risk Drivers
Cons of Choosing GoAuto
On the flip side, here is what we believe to the most significant drawbacks of choosing GoAuto for your car insurance coverage.
- Very Limited Coverage Options
- Next to No Discounts Available
- Limited State Availability and No Financial Strength Documented
Don’t get us wrong.
We don’t necessarily think GoAuto is a bad auto-insurance provider to work with.
However, with a lack of information about crucial aspects of the company and limited options available, we believe you can save more money and obtain better car insurance elsewhere.
Be sure to run rates with several companies to ultimately find the best pricing and best coverage.